Shipping & Delivery Policy
What is your Shipping Timeline?
Our shipping timelines vary depending on what you have ordered.
All clothing products take 2 to 15 working days (shipping timelines vary from product to product and are mentioned under every product in the description section as well).
Hand-painted Saree and other products takes little longer.
Working Days are Monday - Friday so the shipping timeline does not include the weekend.
Once the order is dispatched from our warehouse, tracking details will be emailed to you on your registered email.
Please do not accept a parcel if it is tampered as we will not be responsible for it.
Do you offer reverse pickup for returns?
Yes, we do offer reverse pickup for eligible items’ returns within India.
Sometimes, for few addresses, reverse pickup facility may not be available. In that case we may ask you to ship the product back to us at your own cost & risk.
Where are my tracking details?
As soon as the order is shipped from our warehouse, you will receive an email/sms with tracking details. Please do check your junk/spam emails too as sometimes the email gets labelled as such.
Do you ship worldwide?
Yes, on request we do (mail us on care@dewylupin.com for more details)
What are your shipping charges?
Shipping Cost may be levied depending on the address of the shipment. This will be indicated at the time of placing the order.
Delivery Guidelines
Please provide complete address so that our delivery agents can locate you easily. While we will try to ensure deliveries within the estimated time, we will not be responsible for delayed deliveries resulting from incomplete address listings.
Please note that the delivery agents shall come only to the address mentioned in your profile. If there is any change in the address, please edit the same in your profile.
Kindly make sure that someone is there to receive the package when delivery is attempted. A redelivery due to no one being available to receive the package will be charged an additional redelivery charge of Rs 150 (India) or USD 10 (international).
Also be aware that if the building in the shipping address does not allow delivery agents in the premises, then you have to come to the main gate and collect the courier otherwise we will be under no circumstances issue a refund or credit to the customer's account, nor shall we attempt redelivery of the same order.
Transit Risk
If delivery agent fails to deliver, you do not suffer any loss. But we will not responsible for lost or stolen packages or any full or partial damages to the package after being left at customer's address by the delivery agent.
Address Change Requests
You will be required to keep your address in your profile updated at all times.
If you change the address while an order is pending, you will need to additionally email the same to care@dewylupin.com or call the Customer Care number. Delivery date may vary slightly in this case.
Only one shipping address can be associated with one shipment, while you can maintain multiple addresses in your profile
What happens if my order is lost in transit ?
If a shipment is lost in transit, we wait for 7 days and then reprocess/reship the order. If you have any question about our shipping policies, please email us at care@dewylupin.com.